Shipping policy

Effective Date: 23 July 2026

At KORRAJ, we're committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

All orders are processed within 24–48 business hours after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During launches, sales, or festive periods, processing may take slightly longer.

Once your order is dispatched, you'll receive a confirmation email and SMS/WhatsApp (where applicable) with your tracking details.

2. Delivery Timelines

Estimated delivery times after dispatch are:

Location	Estimated Delivery
Metro Cities	2–5 business days
Tier 2 & Tier 3 Cities	3–7 business days
Remote Locations	5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

Any free shipping offers or promotional shipping benefits will also be displayed during checkout.

4. Order Tracking

Once your order is dispatched, you'll receive:

Tracking Number
Courier Partner Details
Tracking Link

You can use the tracking link to monitor your shipment at any time.

5. Incorrect Shipping Address

Please ensure your shipping address and contact number are accurate before placing your order.

KORRAJ is not responsible for delays or failed deliveries resulting from:

Incorrect address
Incomplete address
Incorrect phone number
Recipient unavailable during delivery

If an order is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.

6. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled and will be governed by our Refund & Exchange Policy.

7. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Courier operational delays
High order volumes

We'll always do our best to keep you informed if there is a significant delay.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email us at:

korrajclothing@gmail.com

Please include:

Order ID
Photos of the product
Photos of the packaging
An unboxing video (recommended for quicker resolution)

After verification, we'll arrange a replacement or provide Store Credit in accordance with our Refund & Exchange Policy.

9. Failed Delivery & Return to Origin (RTO)

An order may be returned to us if:

The delivery address is incorrect.
The recipient is unavailable after multiple delivery attempts.
The shipment is refused by the recipient.

Once the order is returned to KORRAJ, our team will contact you to arrange re-dispatch. Additional shipping charges may apply.

10. International Shipping

International shipping may be available for selected destinations.

International customers are responsible for:

Customs duties
Import taxes
Local government charges

These charges are determined by the destination country and are not controlled by KORRAJ.

11. Force Majeure

KORRAJ shall not be liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government restrictions, transportation disruptions, or other unforeseen circumstances.

12. Contact Us

If you have any questions regarding shipping, please contact:

Customer Support

📧 korrajclothing@gmail.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

13. Policy Updates

KORRAJ reserves the right to modify this Shipping Policy at any time.

The latest version will always be available on www.korraj.com.