Refund policy

CANCELLATION AND REFUND:


RETURN AND EXCHANGE PROCEDURE:

INITIATING AN EXCHANGE:

TO INITIATE AN EXCHANGE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER ID, SIZE PURCHASED AND SIZE EXCHANGE REQUESTED AT korrajclothing@gmail.com WITHIN 7 DAYS OF RECEIVING THE ITEM. WE WILL WRITE BACK TO YOU WITHIN 24 HOURS.

QUALITY CHECK:

ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:

THE PRODUCT/S ARE RETURNED AFTER USE.
THE PRODUCTS ARE DAMAGED.

SHIPPING THE EXCHANGE:

If the customer emails us regarding an exchange, we will initiate the return process and provide the tracking ID to your registered email. 

PROCESSING TIME:

ONCE WE RECEIVE THE RETURNED ITEM, WE WILL PROCESS THE EXCHANGE WITHIN 5-7 BUSINESS DAYS.

DEFECTIVE PRODUCTS:

IF YOU RECEIVE A DEFECTIVE PRODUCT, SHARE ORDER DETAILS AND IMAGES AT korrajclothing@gmail.com, AND WE WILL RESPOND WITHIN 24 HOURS.

EXCHANGE LIMITATIONS:

EXCHANGES ARE ALLOWED FOR THE SAME PRODUCT FOR SIZE ONLY ONCE.
EXCHANGES ARE SUBJECT TO AVAILABILITY. IF THE DESIRED SIZE IS NOT IN STOCK, WE WILL ISSUE A STORE CREDIT.

DISCOUNT CODE:

IN CASE OF A RETURN, THE AMOUNT WILL BE CREDITED BACK TO THE CUSTOMER IN THE FORM OF DISCOUNT CODE THAT CAN BE USED FOR YOUR NEXT PURCHASE ONLINE OR REDEEMABLE IN-STORES. YOU WILL RECEIVE A UNIQUE CODE ON YOUR REGISTERED EMAIL ADDRESS.

DISCOUNT CODE VALIDITY:

THE DISCOUNT CODE IS VALID FOR 60 DAYS FROM THE DATE OF ISSUE.

WE HOPE THIS POLICY ENSURES A CONFIDENT SHOPPING EXPERIENCE AT KORRAJ. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE.

RETURN REQUEST:

THE MAXIMUM DAYS FOR RETURNING OR EXCHANGING AN ORDER FROM THE DATE OF RECEIPT ARE 7 DAYS.

NOTE*:

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES. WE APPRECIATE YOUR UNDERSTANDING AND SUPPORT.