Refund policy

Refund & Exchange Policy

Effective Date: 23 July 2026

At KORRAJ, we are committed to delivering premium quality products and an exceptional shopping experience. If your order isn't the right fit or you receive a damaged or incorrect item, we're here to help.

Please read this policy carefully before placing your order.

1. Exchange Eligibility

You may request an exchange within 7 days of delivery if:

The size doesn't fit.
You received a damaged or defective product.
You received an incorrect product.

To qualify for an exchange, the product must be:

Unused and unworn.
Unwashed.
Free from stains, perfume, or damage.
Returned with all original tags and packaging.
Accompanied by the original order invoice or order confirmation.

Products that do not meet these conditions may be declined after inspection.

2. Products Not Eligible for Exchange

We cannot accept exchanges for products that:

Have been worn, washed, altered, or damaged after delivery.
Are returned without original tags or packaging.
Are returned after 7 days from delivery.
Are marked as Final Sale or Non-Returnable.
Show signs of misuse or improper handling.

3. Change of Mind

We understand that preferences can change.

If your product is marked as Exchange Eligible, you may request an exchange within 7 days of delivery.

Products marked as Final Sale are not eligible for exchange.

4. Size Exchange

Need another size?

We'll gladly exchange your product for another size, subject to stock availability.

If your requested size is unavailable, we'll issue a KORRAJ Store Credit equal to the value of the returned product.

5. Wrong or Damaged Product

If you receive:

the wrong item,
a damaged product,
or a manufacturing defect,

please contact us within 48 hours of delivery with:

Your Order ID
Clear photographs of the product
Photographs of the packaging
An unboxing video (recommended for faster verification)

Once approved, we'll arrange a reverse pickup and resolve the issue at no additional cost.

6. How to Request an Exchange

To initiate an exchange:

Email us at:

korrajclothing@gmail.com

Subject:

Exchange Request – Order #12345

Please include:

Order ID
Reason for exchange
Photos of the product
Photos showing tags intact
Invoice or order confirmation

Our team will review your request within 2 business days.

7. Reverse Pickup

Once your request is approved:

KORRAJ will arrange reverse pickup wherever service is available.
If reverse pickup is unavailable, we'll guide you through the return process.

Please pack the product securely to avoid transit damage.

8. Product Inspection

Every returned product undergoes a quality inspection.

If approved:

Your exchange will be processed.
Or a Store Credit will be issued if the requested product or size is unavailable.

If the returned product does not meet our eligibility criteria, the exchange request may be declined.

9. Store Credit Policy

KORRAJ does not offer refunds to the original payment method except where required under applicable law.

For approved returns, we'll issue a KORRAJ Store Credit.

Store Credit:

Equals the value of the returned product.
Is issued via email.
Is valid for 90 days.
Can be used on any purchase at www.korraj.com.
Cannot be exchanged for cash.
Cannot be transferred to another account.
Cannot be combined with another Store Credit unless stated otherwise.

If your new order exceeds the Store Credit value, you'll only pay the remaining balance.

10. Exchange Timeline

Once we receive your returned product:

Step	Timeline
Exchange request review	Within 2 business days
Product inspection	2–3 business days
Store Credit or exchange processing	2 business days
Dispatch of exchanged product	2–5 business days

Actual delivery timelines depend on your location.

11. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once shipped, the order cannot be cancelled and will be governed by this Refund & Exchange Policy.

12. Customer Responsibilities

Customers are responsible for ensuring that:

The returned product is securely packed.
All original tags remain attached.
The product is returned in unused condition.
Accurate information is provided while raising an exchange request.

Providing an unboxing video is strongly recommended for damaged or incorrect product claims.

13. Contact Us

For any questions regarding returns or exchanges, please contact:

Customer Support

📧 korrajclothing@gmail.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

14. Governing Law

This Policy shall be governed by the laws of India.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts of Lucknow, Uttar Pradesh, unless otherwise required by applicable law.

15. Updates to this Policy

KORRAJ may update this Refund & Exchange Policy from time to time to reflect changes in business operations or legal requirements.

The latest version will always be available on www.korraj.com.